Tell us within 10 days of delivery, with your order number and photos, and we'll remake it or refund it. If something is missing, check your tracking first: larger orders sometimes arrive in more than one parcel.
Details
Message us on live chat (or reply to your shipping email) with:
your order number (it starts with IK);
clear photos of the problem, the print or label, and the packaging if it's damaged;
what you expected, for example "ordered vintage black, received grey".
We check it with our manufacturing team.
You choose a remake or a refund. For a major fault, the choice is yours.
Remakes take about the same time as your original order. We can send you a photo of the remake before it ships, just ask. You'll get a tracking email when it's on its way.
Missing items: when several pieces are ordered, some may ship separately. Check your tracking link and My Orders first; if you can't see the rest on its way, message us.
Print looks different from the design: tell us what's different (size, position, colour) and send a photo next to a ruler if it's about size. We'll compare it with your approved design.
What we can't do
No change-of-mind returns: everything is made to order.
Claims after 10 days may have fewer options; lost parcels must be reported within 30 days of the estimated delivery date.
Items worn, washed or damaged after delivery aren't covered.
Still need help?
Message us on live chat with your order number. You don't need to open a new chat each time; reply in the same one.
Related: Can I return or exchange something? · How can I track my order?