Every Inkse product is made to order for your design, so we can't accept returns or exchanges for change of mind, a different size or colour, or design changes noticed after production has started. If something arrives faulty, damaged or wrong, we'll put it right.
Message us on live chat, or reply to your shipping email, with your order number and clear photos of the problem.
Tell us within 10 days of receiving your order.
Once we confirm the fault, we'll repair, replace or refund the item to your original payment method. For a major defect, you choose which.
Tell us within 30 days of the estimated delivery date and we'll investigate with the carrier.
Items that have been worn, washed or used, or damaged after delivery
Sleepwear, activewear and swimwear, for hygiene reasons, unless there's a manufacturing fault
If we assess an item and find no fault, we'll contact you about returning it to you at your cost or disposing of it.
Message us on live chat. We reply on weekdays between 9am and 5pm Sydney time.
Related: What if my order arrives damaged, wrong or missing something? · Can I change or cancel my order after paying?
