Once your order is placed, you will receive a confirmation email, followed by a dispatch email when your order ships. Each dispatch email includes a tracking number so you can follow your shipment in real time. You can also check your order status at any time from your My Orders dashboard.
Last updated: October 2025
After placing your order, you will receive a confirmation email showing:
Your order number
A summary of the items purchased
Your selected delivery address
Your payment confirmation
This confirms that Inkse has received your order and is preparing it for production.
When your order is ready to ship, you will receive a second email confirming dispatch. This email includes:
Your parcel tracking number
A direct link to track your parcel in real time
Your expected delivery timeframe
Tracking is active as soon as your parcel is scanned by the courier.
You can view live updates on your order at any time from the My Orders section of your Inkse dashboard. Each order will show one of the following statuses:
Processing: your order is being prepared for production
In Production: your order is currently being made
Shipped: your order has been dispatched and tracking is available
Out for Delivery: your parcel is with the courier and on its way to your address
Delivered: your parcel has arrived
This dashboard provides real time visibility into the entire manufacturing and delivery process.
If your dashboard shows Shipped or Out for Delivery but you have not received tracking details:
Check the email address you used at checkout
Look in your spam or junk folder
Ensure your inbox is not blocking automated emails
If everything is correct and you still cannot locate your tracking email, contact Inkse through the live chat feature in the bottom right corner of your browser.
Tracking details are sent automatically once your order has been dispatched from Inkse’s Sydney distribution centre.
Yes. If you entered the wrong email during checkout, contact Inkse through live chat and the team will update it for you.
Email providers sometimes filter automated tracking emails.
It helps the support team locate your order quickly if you need assistance.
The My Orders section gives you real time visibility from the moment production begins through to final delivery.
When will my order be shipped
How much does shipping cost
