You can check your order any time under My Orders in your Inkse dashboard. You'll get a confirmation email when you order, and a tracking email when your order ships.
What each status means
In Production: your order is being made. This starts as soon as you order.
Processing: your parcel has been handed to the carrier or is on its way to your country.
Out For Delivery: your parcel is with the local carrier for delivery (Australia Post in Australia).
Fulfilled: your parcel has been delivered.
Delayed: a delivery attempt didn't succeed. Check your tracking link for next steps, or message us.
Cancelled: your order has been cancelled. Any refund goes back to your original payment method.
A custom order shows In Production from the moment you order. After it ships you may see Processing while your parcel travels internationally, then Out For Delivery.
Haven't received your tracking email?
Check the email address you used at checkout.
Look in your spam or junk folder.
Still can't find it? Message us on live chat with your order number. We reply on weekdays between 9am and 5pm Sydney time.
Related: How long does it take to make my order? · What should I do if my order hasn't arrived yet?