Your confirmation goes to the email address typed at checkout. Check your spam or junk folder first. Then sign in with that same email to see the order in My Orders.
If you checked out as a guest, or with a different email from your account, the order won't show in My Orders until we link it. Message us and we'll do it.
Details
Search your inbox, spam and junk for "Inkse" or your order number (it starts with IK).
Check which email you used at checkout. If you were signed in with one email and typed another at checkout, the confirmation went to the one typed at checkout, for example a work email or an iCloud address.
Open My Orders while signed in with the email used for the order.
Still not there? Check your card or bank statement for the payment, then message us. We'll confirm the order and link it to your account.
Your tracking link comes in a separate email when your order ships.
Still need help?
Message us on live chat with the email address you used at checkout, the date you ordered and the amount paid. Don't send your card number.
Related: How can I track my order? · What should I do if my order hasn't arrived yet?