Will I see a proof before you make my order?

Not automatically, but you can ask for one. Our team checks every design before production, and if you'd like to approve a proof or mock-up first, message us on live chat before or straight after you order.

Not automatically, but you can ask for one. Our team checks every design before production, and if you'd like to approve a proof or mock-up first, message us on live chat before or straight after you order.

What you see in the design studio is what we make: the size and position of your artwork are taken from your design.

Details

  • Every order is checked. Before production our team removes backgrounds, vectorises your artwork so it prints sharply, and checks the placement against industry standards and your design.

  • Ask for a proof: message us on live chat with your order number (or before you order). We'll send a proof or mock-up for your approval before we start manufacturing.

  • Mock-ups before you order: if you're unsure how a design will look, send your artwork in the chat and we can make a mock-up for you to review.

  • How the preview differs from the real thing:

    • Emboss shows in the garment's colour, not your artwork's colour, because emboss is always blind (raised in the fabric itself).

    • Embroidery previews are a guide: stitching can't reproduce very fine detail or gradients exactly.

    • Colours on screen vary by device. The product photos are the closest match to the real garment colour.

What we can't do

  • We don't send a proof for every order unless you ask.

  • Once production has started, a proof can't change the order. Ask early.

Still need help?

Message us on live chat with your artwork and the product you're designing, and say you'd like a proof.

Related: How do I add my design to a product? ยท What if my order arrives damaged, wrong or missing something?

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