Message us on live chat (the chat bubble on www.inkse.com) or email [email protected]. Our team replies on weekdays, 9am to 5pm Sydney time.
The chat answers straight away at any hour. When you ask for a person, your message goes to our team, and you'll see the reply in the chat and by email.
Details
Live chat: the fastest way. Ask your question first; if you need a person, say so and the chat passes it to our team with your details.
Email: [email protected], best for briefs, tech packs, large files or quotes.
Hours: Monday to Friday, 9am to 5pm Sydney time, except public holidays. Outside those hours, we reply on the next working day.
About an order: include your order number (it starts with IK) and the email you used at checkout. For a fault or a wrong item, add clear photos.
Visiting us: our office is in Sydney. For larger projects such as uniforms, tell us about your business, rough designs and quantities first, and we can arrange a time to meet.
What we can't do
We don't have a phone line. Live chat or email reaches the same team.
There's no showroom or shop to visit; everything is ordered online at www.inkse.com.
Still need help?
If you've already messaged us and are waiting, reply in the same chat or email thread rather than starting a new one, so your history stays together.
Related: How can I track my order? · What if my order arrives damaged, wrong or missing something?