Summary
If your order arrives damaged, defective or incorrect, Inkse’s team will work with you to resolve the issue as quickly as possible. Every product is made to order and passes through several quality checks before dispatch, but if something is not right, Inkse will review your case and arrange a replacement, repair or refund once the issue is confirmed.
Last updated: October 2025
Step by Step Guide
Step 1: Contact Support as Soon as Possible
If you receive a damaged, defective or incorrect product, please contact Inkse immediately. You can choose either of the following options:
Use the live chat feature in the bottom right corner of your browser and provide your order number
Reply directly to your shipping confirmation email with your order number and a short description of the issue
Reaching out promptly ensures the team can begin the assessment process quickly.
Step 2: Provide Supporting Details
To help review your claim efficiently, you may be asked to upload clear photos of:
The fault or damage
Any incorrect items received
Packaging or labels, if relevant
These images allow the assessment team to confirm the issue and determine the correct resolution.
Step 3: Assessment and Resolution
Once the issue is confirmed, Inkse will take one of the following actions:
Repair the item (when practical), or
Replace the item, or
Refund the product price to your original payment method
For major defects, you may choose whether to receive a repair, replacement or refund.
Step 4: If the Product Is Not Found to Be Defective
If the product is assessed and found to:
Have no defect
Have been used or damaged after delivery
Fall outside the warranty or consumer guarantee period
Inkse will contact you with next steps. You may choose to have the item returned at your expense or disposed of responsibly.
Step 5: Reporting Timeframes
To ensure the best possible resolution, please report:
Product issues within 10 days of receiving your order
Lost parcels within 30 days of the estimated delivery date
Delays in reporting may reduce the available resolution options.
Common Questions
Will I need to return the damaged product
In some cases, yes. Inkse may request that the item be returned for assessment before a replacement or refund is issued.
Who covers the cost of returns for faulty items
If the issue is confirmed as a manufacturing defect, Inkse will cover both the return shipping cost and the cost of resending your replacement item.
Tips and Inspiration
Act Quickly
The sooner you report an issue, the faster the support team can resolve it.
Take Clear Photos
Well lit, focused images help speed up the assessment process.
Review Your Order Summary
Double check artwork and sizing details in case the issue relates to a design approved during purchase.
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