Because all Inkse products are made to order, production begins shortly after your order is confirmed. This means orders generally cannot be changed or cancelled once they enter production. However, if you notice an issue or need to update details such as your shipping address, contact Inkse’s customer support team through the live chat feature as soon as possible.
Last updated: October 2025
Once your order is placed and payment is received, it moves into the production queue. Because each product is custom made, Inkse begins manufacturing shortly after your order is placed.
If you notice you have submitted incorrect details, such as an outdated address or artwork error, reach out to the Inkse team right away using the live chat feature in the bottom right corner of your browser.
The team will do their best to assist before production begins, but changes cannot be guaranteed.
Since each product is created specifically for your order, cancellations or change of mind requests cannot be accepted once production has started. This policy ensures fairness, consistency and efficiency across all customer orders.
If your order arrives damaged, incorrect or containing a manufacturing fault:
Contact Inkse’s customer service team immediately
Provide detailed images of the issue for assessment
The team will review the case and confirm next steps
If the issue is verified as a manufacturing defect, Inkse will arrange a repair, replacement or refund to your original payment method depending on your preference.
If your package is lost in transit or returned due to an incorrect delivery address:
Inkse will help investigate the issue with the courier
You may be responsible for reshipment costs once a correct address is provided
Support will guide you through the next steps to ensure safe delivery
Possibly. Contact Inkse’s support team immediately via live chat. If production has not started, the team may be able to assist.
No. Because all products are custom made for each order, Inkse cannot accept change of mind returns.
Always review artwork, sizing, colours and delivery information carefully before completing your order.
If you discover an issue, contact the support team straight away to maximise your chance of making adjustments.
Inkse’s customer service team is available through live chat for assistance at any stage of the production or delivery process.
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