Most orders arrive within 2–4 weeks of being placed. If yours hasn't arrived yet:
Check My Orders in your dashboard for your order's status.
Open the tracking link in your shipping email. Orders travel with YunExpress, and in Australia, Australia Post delivers the last leg.
No tracking email? Check your spam folder and the email address on your order.
Common causes of delays
Customs checks on international orders
Peak-season courier volumes
A delivery attempt that didn't succeed (your order shows "Delayed")
When to contact us
If your tracking hasn't updated for more than five business days, or your expected delivery date has passed, message us on live chat with your order number. We reply on weekdays between 9am and 5pm Sydney time.
If a parcel is returned because the address was wrong, we'll confirm the correct address with you; reshipping may cost extra.
Related: How long does it take to make my order? · How can I track my order?