If your order has not arrived yet, start by checking your My Orders dashboard or the tracking link provided in your shipping confirmation email. Most delivery delays are caused by customs processing, high volume shipping periods or courier network delays. If your tracking has not updated for several days, Inkse’s support team can assist you through live chat.
Last updated: October 2025
Log in to your Inkse account and open the My Orders section. Here you can view:
Your current order status
Your tracking number
Estimated delivery timeframes
Any recent updates from the courier
This is the most accurate and up to date source of information for your order.
If your order is marked as Shipped or Out for Delivery, click the tracking link in your dispatch email or in your dashboard.
This will take you directly to DHL Express tracking, where you can monitor:
Real time scans
Customs processing stages
Courier handover
Expected delivery date
Most orders arrive within a few business days once shipped, however small delays can occur due to:
International customs checks
Air freight congestion
Peak season courier volumes
Regional courier delays
These delays are usually resolved without issue and often update automatically once the parcel moves to the next stage.
If your order status shows Shipped but you have not received tracking details:
Confirm that your email address is correct
Check your spam or promotions folder
Ensure your inbox is not filtering automated emails
A missing or incorrect email address is a common cause of tracking delivery issues.
If your order has not updated for several days or appears delayed, contact Inkse’s support team using the live chat feature in the bottom right corner of your browser.
The team can:
Review your tracking
Confirm delivery details
Investigate delays
Escalate issues with DHL Express if required
If your tracking has not updated for more than five business days, or if your expected delivery window has already passed, contact Inkse via live chat for assistance.
If a parcel is returned due to an incorrect address, Inkse will contact you to confirm the correct address and outline the reshipment cost.
Tracking updates can change quickly once a parcel clears customs or enters a new region.
The My Orders section always reflects the most accurate and current information.
If something feels unusual about your delivery timeline, reach out to the support team early so they can assist promptly.
When will my order be shipped
How can I track my order
